The requirements for the information and measurements to be collected and presented on the Service Engagement dashboard need to be defined. This will require input from Capgemini and Client management. The requirements collected in this task can come from various stakeholders, including regional quality management, and will be implemented when setting up the Management Environment.

Wherever possible, a standard Service Engagement dashboard should be used and tailored to meet the needs of the Service Engagement and the Client. The dashboard will display the measurements and key performance indicators, and will therefore reflect the status of the Service Engagement. The Engagement Manager can consider setting up Operations dashboard that include daily/weekly KPIs, consolidated KPIs, etc. to provide a clear view of operations performance as well as improve flow and quality. The daily/weekly KPIs may be reviewed on a weekly basis within the team. The consolidated KPIS across teams can also be reviewed during weekly meetings while specific elements can be shared on a monthly basis with appropriate stakeholders. It is important to ensure that the presentation of the results is clearly understandable to the targeted audiences. Refer CLF- Operations Dashboard foundation" on how to set the Operations Dashboard and define the KPIs". The Engagement Manager can also consider incorporating Visual boards across the engagement for better reach of dashboard information in real time.